Never received the product, the
"Never received the product, the shipping states it is guaranteed, that is false. I called and the rep stated the shipping guarantee does not apply if you order a frame. Would have been nice to know prior if you are buying as a gift, etc. Now it's weeks past the second ship date the rep gave me as an estimate ship out time. I wrote an email inquiry with the ship number asking for a refund. This was supposed to be a gift and I based the shipping off their original “guaranteed” ship date. . No return call or email, no product. Highly dissatisfied. Now I have to contact my bank to see if I can get my money back somehow. I would not purchase from them. I understand sometimes orders can go wrong. What I don't like is the lack of returned email, calls, and the false shipping guarantee. Now i am out my gift and my money."